1. About VizioLux

VizioLux is a UK ecommerce business offering thoughtfully selected beauty, lifestyle, home, smart-living and everyday products through our online store.

Our website and ecommerce services are provided through Shopify and may also use third-party service providers for payments, fulfilment, delivery, analytics and customer support.

2. Eligibility and Use of Our Store

By using our website, you confirm that you are legally capable of entering into a binding agreement or are using the website with the permission of a parent or legal guardian where required.

You must not use our website, products or services:

• for any unlawful, fraudulent or unauthorised purpose;
• to infringe the rights of VizioLux or any third party;
• to transmit malicious code, viruses or harmful technology;
• to interfere with the security or proper operation of our website; or
• to attempt to gain unauthorised access to any part of our systems.

3. Products and Product Information

We make reasonable efforts to present product descriptions, photographs, specifications, colours and other information accurately. However, colours and appearance may vary depending on your device, screen settings, lighting and manufacturing variations.

Product availability is subject to change without notice. We reserve the right to discontinue, update or modify products where reasonably necessary.

4. Prices and Payments

Prices displayed on our website are shown in the currency applicable to your selected market, unless otherwise stated.

We may update prices, promotions and offers at any time. A price change will not normally affect an order that we have already accepted, except where required to correct an obvious pricing error or as otherwise permitted by law.

Payment must be successfully authorised before an order can be processed. Payment services may be provided by Shopify Payments and other authorised payment providers.

5. Orders and Acceptance

After placing an order, you may receive an automated confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• payment cannot be authorised;
• we identify an obvious pricing or product-information error;
• we reasonably suspect fraudulent or abusive activity; or
• we are unable to fulfil the order for legal or operational reasons.

If payment has already been taken for an order that we cancel, the applicable amount will be refunded.

6. Shipping and Delivery

Delivery times shown on our website are estimates unless expressly stated otherwise. Delivery may be affected by carrier delays, customs procedures, weather, peak periods or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional information about available delivery services can be found in our Shipping Policy.

7. Cancellations, Returns and Refunds

Where applicable, UK consumers may have a statutory right to cancel certain online purchases within 14 days of receiving the goods, subject to applicable exclusions and conditions.

Full information about return eligibility, return procedures, exclusions, refund processing and damaged or incorrect items is provided in our Return & Refund Policy.

8. Accuracy of Website Information

We aim to keep information on our website accurate and up to date. From time to time, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping or availability.

We reserve the right to correct such information where reasonably necessary.

9. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, social platforms, delivery partners or other external services.

We are not responsible for the content, availability, security or privacy practices of third-party websites. When using third-party services, their own terms and privacy policies may apply.

10. Intellectual Property

Unless otherwise stated, the VizioLux name, branding, website design, written content, graphics and other original materials displayed on our website are owned by or licensed to VIZIOLUX LTD.

You may not reproduce, republish, distribute or commercially exploit our protected material without prior written permission, except where permitted by law.

11. Reviews, Feedback and User Content

Where our website allows you to submit reviews, feedback or other content, you must ensure that your submission is lawful, accurate and does not infringe the rights of another person.

We may remove content that is unlawful, abusive, misleading, fraudulent, defamatory, infringing or otherwise inappropriate.

12. Privacy and Personal Information

Your submission of personal information through our website is governed by our Privacy Policy. Please review that policy to understand how we collect, use, store and share personal information.

13. Website Availability

We aim to keep our website available and secure but cannot guarantee that it will always operate without interruption, delay or technical error.

We may temporarily suspend access to parts of the website for maintenance, security, upgrades or other operational reasons.

14. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under applicable UK law.

Subject to your statutory rights, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control.

If you use products purchased from VizioLux for business purposes, additional limitations may apply to the extent permitted by law.

15. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful misuse of our website or your material breach of these Terms.

16. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be treated as severed to the minimum extent necessary and the remaining provisions will continue in effect.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices or applicable requirements.

The latest version published on this page will apply from the date it becomes effective. We recommend checking this page periodically.

18. Governing Law

These Terms and any contract arising from your purchase are governed by the applicable laws of England and Wales, without affecting any mandatory consumer protections that may apply to you.

If you are a consumer living elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory rights available under the laws applicable to you.

19. Contact VizioLux

If you have questions about these Terms of Service, please contact us: