Refund policy

Thank you for shopping at VizioLux. If you are not entirely satisfied with your purchase, we're here to help.

1. Right to Cancel & Return Window (UK & EU)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order and return an item within 14 days of receiving it, without giving any reason.

  • Return Window: You must notify us of your intent to return within 14 days of receiving your package.

  • Dispatch Window: Once you have notified us, you have an additional 14 days to send the item back to us.

2. Return Conditions

To be eligible for a full refund, your item must meet the following criteria:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in its original packaging with all tags attached.

  • Proof of purchase (order number or email receipt) is required.

Non-returnable / Exempt Items:

  • Perishable goods (e.g., food, flowers).

  • Personal care items or hygienic goods (if unsealed).

  • Custom-made or personalized items.

  • Downloadable digital products or gift cards.

3. How to Start a Return

  1. Contact our customer support team at info@viziolux.com with your order number and the item(s) you wish to return.

  2. Our team will provide you with the return address and instructions on where to send your package.

  3. Please do not send your purchase back to the manufacturer or address without contacting us first.

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items, unless the item is faulty, damaged, or incorrect upon delivery.

  • Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

  • Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.

  • Shipping fees paid on the original order (if any) are non-refundable unless the return is due to our error or faulty goods.

6. Damaged, Faulty, or Incorrect Goods

Please inspect your order upon delivery. If an item is defective, damaged, or you receive the wrong item:

  1. Contact us immediately at info@viziolux.comwithin 7 days of delivery.

  2. Provide photos or videos showing the issue along with your order number.

  3. We will evaluate the issue and arrange a replacement or full refund at no extra cost to you.

7. Exchanges

We only replace items if they are defective, damaged, or size-related (subject to stock). If you need to exchange an item for the same product, contact us at info@viziolux.com

8. Contact Us

For any questions regarding returns and refunds, please reach out to us: