Shipping policy

. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • You will receive a shipping confirmation email with your tracking details once your order has been dispatched.

  • During high-volume periods or sales, processing times may be slightly extended.

2. Shipping Rates & Estimated Delivery Times

Delivery times and charges depend on your location and selected delivery method:

Region Shipping Method Processing Time Estimated Delivery Time Cost
United Kingdom Standard Shipping 1–3 Business Days 3–5 Business Days
International Standard International 1–3 Business Days 7–15 Business Days Calculated at checkout

Note: Total estimated fulfillment and delivery time for domestic UK orders is 4–8 business days from the date the order is placed.

3. Order Tracking

Once your package is shipped, you will receive an automated email containing a tracking link. Please allow up to 24–48 hours for tracking information to update in the carrier's system.

4. Customs, Duties & Taxes

  • UK Orders: Value Added Tax (VAT) and taxes (if applicable) are included in the price or added at checkout.

  • International Orders: Orders shipped outside the UK may be subject to local import duties, taxes, and fees levied by the destination country. VizioLux is not responsible for these extra charges, which are the customer's responsibility.

5. Lost, Delayed, or Damaged Packages

  • Incorrect Addresses: Please double-check your shipping details at checkout. We cannot be held liable for packages delivered to an incorrectly provided address.

  • Damaged Items: If your order arrives damaged, please take clear photos of the damaged item and packaging, then contact us within 7 days at 

  • info@viziolux.com

 

  • Delays: If your package is significantly delayed beyond estimated delivery times, reach out to our support team so we can open an investigation with the carrier.

6. Contact Information

If you have any questions regarding your shipment or order status, please get in touch with us: