Shipping policy

1. Order Processing

Once your order has been placed successfully, our team begins preparing it for dispatch. Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

• You will receive an order confirmation after your purchase has been completed.
• A dispatch confirmation will be sent when your order is on its way.
• During promotional periods, holidays or unusually high order volumes, processing may take slightly longer.

2. United Kingdom Delivery

For eligible UK orders, VizioLux offers delivery options that will be displayed during checkout. Where Free Standard Delivery is available, the estimated transit time is approximately 6–10 business days after dispatch.

The delivery estimate shown at checkout is the most relevant estimate for your specific order and delivery address.

3. Shipping Charges

Shipping charges, where applicable, are calculated and displayed at checkout before you complete your purchase.

Promotional or free-delivery offers may be subject to order value, destination, product eligibility or other conditions stated on the website.

4. International Delivery

International shipping availability, delivery options and estimated transit times may vary depending on the destination and the products in your order.

Where international delivery is available, the applicable shipping options and estimated charges will be displayed during checkout.

5. Tracking Your Order

Where tracking is available, your tracking details will be included in your dispatch confirmation. Tracking information may take a short time to update after the parcel has been handed to the carrier.

You can also use the VizioLux Track Your Order page to check the latest available delivery status using your tracking number.

6. Delivery Addresses

Please ensure that your delivery address is complete and accurate before placing your order. VizioLux cannot guarantee that an address can be changed once fulfilment or dispatch has started.

If you notice an address error shortly after ordering, please contact our customer care team as soon as possible.

7. Delayed or Missing Deliveries

Occasionally, a parcel may take longer than expected due to carrier delays, weather, customs processing, peak-season demand or other circumstances outside our reasonable control.

If your tracking has not updated for an extended period or your parcel appears to be delayed, please contact us with your order number and delivery email address so that we can assist you.

8. Multiple Parcels

Some orders may contain products fulfilled separately. In these cases, your order may arrive in more than one parcel and at different times.

Where separate tracking details are available, they will normally be provided for each shipment.

9. Customs, Duties & Taxes

For international deliveries, customs duties, import taxes or other local charges may apply depending on the destination country and applicable regulations.

Unless explicitly stated otherwise at checkout, any such charges imposed by local authorities are the responsibility of the recipient.

10. Contact VizioLux

If you need help with shipping or delivery, please contact our customer care team.